Spa Cancellation & Refund Policy

The cancellation and refund policy aims to clarify the terms and conditions related to appointment cancellations and refunds in certain situations. Please read the policy carefully before booking services at the spa.

1. Cancellation:
   • Appointments can be canceled at no cost if notification is provided at least 24 hours prior to the scheduled session.
   • Failure to notify cancellation within the specified time may result in cancellation fees.
2. Refund:
   • Full refunds will be issued in case of appointment cancellation in accordance with the mentioned conditions above.
   • Refund requests must be made within 7 working days from the date of cancellation.
3. Exceptional Cases:
   • In exceptional cases such as medical emergencies or force majeure circumstances, we may negotiate cancellation and refund without imposing fees.
4. Cancellation & Refund Request:
   • To request appointment cancellation and refund, please contact the spa directly at the number provided on our website.

Please review this policy regularly to understand the terms and conditions regarding cancellation and refund. We appreciate your understanding and cooperation.