Spa Company Customer Usage Policy

Thank you for choosing our company for your relaxation and beauty experience. Below is the company usage policy that all customers must adhere to during their visit to the spa:

1. Booking and Appointment Cancellation:
   • Advance booking is encouraged for spa services.
   • In case of appointment cancellation, please contact the spa at least 24 hours in advance.
2. Punctuality and Delay:
   • Customers are requested to arrive at the spa at least 15 minutes before the scheduled appointment time.
   • In the event of delay, the session duration may be reduced or canceled entirely with customer consent.
3. Safety and Health:
   • Customers must inform the service provider of any specific health conditions before the session begins.
   • We use high-quality products and adhere to safety and hygiene protocols to ensure a safe and enjoyable experience.
4. Behavioral Policy:
   • All customers are expected to behave with courtesy and respect towards the staff and other clients.
   • The use of foul language or behaving in a disruptive or offensive manner is strictly prohibited.
5. Payment and Cancellation:
   • Payment is accepted via cash and credit cards.
   • Cancellation policy is enforced according to item number 1.
6. Customer Satisfaction Policy:
   • We strive to ensure your complete satisfaction with our services, and if there are any inquiries or complaints, please contact our customer service team.
7. Special Instructions:
   • Special instructions may apply to certain services such as thermal treatments or skincare therapies; please carefully follow the instructions provided by the staff.

Please note that failure to comply with the company policy may result in service refusal or a reduction in the overall experience quality. We appreciate your understanding and cooperation and look forward to providing you with an exceptional spa experience.

Please review this policy regularly for any updates or new changes.

Thank you for visiting us!